Our Mission

Please head to our ‘Make a Booking’ page and fill out the form. We aim to get back with you within 24 hours, and will answer your enquiry.

Free delivery & pickup up to 10km from Bokarina base, Additional fees may apply over.

A delivery fee will be determined by location. We require 1 hour prior to your event to set up the equipment.

Please ensure there is flat, clean and sufficient space ready for our team to effortlessly set up the equipment.

Free delivery & pickup up to 10km from Bokarina base, Additional fees may apply over.

We know accidents happen, especially with little ones! We will always speak to you and try to fix the item, however if an item is beyond repair, we will have to charge you a fee.

Yes! We are always working on new ideas, please check our Instagram for updates.

1. Children between the ages 0 - 5 years can only use the soft play equipment.

2. Any child participating on our equipment must be less than 35kg.

3. Socks must be worn at all times.

4. Children must be supervised at ALL times by a responsible adult/guardian.

5. Parents/Guardians must ensure their child is capable of using the equipment safely.

6. Ball pits will not be filled to capacity to prevent asphyxiation, particularly with younger children.

7. Strictly NO face paint, glitter, confetti, food, drinks, chewing gum, bottles, glasses, pets, pens, texts, paint, dye, lollies, spray silly string, streamers, party poppers, water, sand, mud, dirt or other sticky substances are allowed on the equipment at any time. If any of these items or any items are found to have been in or on the play equipment, an additional cleaning fee will apply. If any stains or damage deemed by us to be severe are to be found on the equipment, a damage or replacement fee may apply.

8. Equipment must be set up on a flat surface level, away from rocks, debris, animal droppings, sharp objects and water.

9. Strictly NO smoking, lighters or flammable items near the equipment.

10. Ensure the equipment is not overcrowded and limit the number of children using the equipment to avoid accidents and serious injury

11. Any sharp accessories, such as high heels and jewellery must be removed before entering the play area.

12. To prevent the spread of illness, do not allow any person to enter the play area who has reported an illness or open wounds

13. Adequate shade must be available for any outdoor use. Soft Play equipment can become extremely hot.

14. No animals/pets to be near the equipment

15. Any damages must be reported to Ohdarling soft play immediately. Do not continue playing if any damage occurs.

16. All hirers are required to sign a condition report prior to use.

17. The hirer is not permitted to make any alterations, attach anything to the equipment without prior written consent.

18. Once Ohdarling soft play set-up for use, the entire set-up must not be removed, adjusted or relocated.

Refund & Returns Policy

Terms & Conditions

OhDarling Soft Play agreement:

1 Definitions

(a) Bond means any bond payable in respect of a booking as set out in a Quote.

(b) Booking Form means the booking form as set out in Schedule 1 accepted and/or signed by or on behalf of the Hirer, including electronically.

(c) Damage means any damage to the Play Equipment including but not limited to:

(i) dark marks, scuffs, or stains which will remain quite visible once the routine post hire hygiene clean is performed

(ii) Cuts, rips, tears, and punctures which will require repair or replacement of items

(iii) Water damage (internal or external)

(iv) Missing or broken pieces of equipment as a result of not following the terms of play

(d) Deposit means the amount set out in the Quote.

(e) Hirer means the person, organisation, company or other body which is hiring the Play Equipment.

(f) Hire Fee means the hire fee payable for a booking calculated in accordance with the Quote.

(g) Hire Period means the period commencing on the date set out in the Booking Form until the date the Play Equipment is returned in accordance with these Term and Conditions.

(h) Owner's Terms of Use means the owner's terms from time to time for use of the Play Equipment currently as set out in Schedule 2.

(i) Play Equipment means the play equipment for hire, and includes all accessories and other equipment as set out in the Quote.

(j) Price List means the owner's price list from time to time, currently as set out.

(k) Quote means the quotation issued by the Owner upon receipt of a Booking Form.

(l) Wear and Tear means list dust, dirt, fingerprints, or light marks that are expected from gentle play with the equipment in its environment 

2 General

(a) Except as expressly provided in these Terms and Conditions, these Terms and Conditions constitute the entire agreement between the Owner and the Hirer. These Terms and Conditions supersede and cancel all prior agreements, understandings or arrangements whether written or oral.

(b) The Owner may change these Terms and Conditions at any time in writing but not so as to affect bookings accepted by the Owner prior to the change.

(c) By submitting a Booking Form, the Hirer accepts these Terms and Conditions.

3 Hire of Play Equipment

(a) A booking for hire of Play Equipment is not confirmed until the Hirer returns a Booking Form and the Deposit to be used as the Bond.

(b) The return of a Booking Form constitutes an offer by the Hirer to hire the Play Equipment in accordance with these Terms and Conditions. Acceptance of any booking is a the sole discretion of the Owner and subject to availability of the Play Equipment.

(c) Subject to compliance with clause 2(a), on acceptance of a booking, the Owner agrees to hire the Play Equipment to the Hirer for the Hire Period and the Hirer agrees to take the Play Equipment on hire for that period and to pay the Hire Fee set out in the Quote for the Play Equipment for that Hire Period in accordance with these Terms and Conditions.

(d) Subject to these Terms and Conditions, the Hirer is entitled to use the Play Equipment for the Hire Period and for any agreed extension of the Hire Period. 

4 Hire Fees

(a) The Hirer agrees to pay to the Owner the Hire Fee set out in the Quote for the Play Equipment for the Hire Period

(i) the Deposit payable on Booking. The Booking is not confirm until the Deposit is received by the Owner.

(ii) the total Hire Fee and Bond is payable within 7 days prior to the commencement of the Hire Period as set out in the Booking Form

(c) The Hirer acknowledges and agrees that the Deposit is non-refundable and will be applies as the Bond on commencement of the Hire Period.

(d) If the total Hire Fee is not received within 7 days prior to the commencement of the Hire Period the Owner may cancel the booking and any Deposit will be forfeited.

5 Changes and Cancellations 

(a) Any requests for changes to the booking is subject to acceptance by the Owner at its sole discretion. Any date change is subject to availability and receipt of a new Booking Form.

(b) Any cancellations will result in the Hirer forgetting the Deposit, however, the owner at its sole discretion may credit to the value of the deposit:

(i) Subject to clause 5(b)(ii), to any future booking made within 3 months of the date of cancellation

(ii) if the booking was in relation to an outdoor event which is cancelled due wet weather, to any future booking made within 12 months of the date of cancellation.

(c) Any cancellation made within 7 days of the commencement of the Hire Period as set out in the Booking Form will result in the Hirer forfeiting all payments made to the Owner, with the exception of the Bond (to the extend paid), but only if Hire Fee has been paid in full, in which case, such amount will be returned to the Hirer within 5 business days after the date of cancellation.

(d) The Owner can cancel any booking at any time. Subject to clause 4(d), if the Owner decides to cancel a booking, all payments made will be refunded to the Hirer.  

6 Damage and return of Bond 

The hirer warrants that in selecting the Play Equipment the Hirer has not relied on the Owner's skill and judgement or on any representations made by or on behalf of the Owner and agrees to accept the Play Equipment in their present condition and that the Play Equipment comply with their description, are in merchantable condition and are fit for the Hirer's purpose.

7 Hirer's Warranties 

The Hirer must:

(a) examine the Play Equipment upon delivery and immediately inform the Owner of any alleged defect in the Play Equipment;

(b) Photos will be taken at the time of set up

(c) keep the Play Equipment in first class condition and only use them as they would be used by a careful and prudent owner;

(d) not use the Play Equipment for any illegal purpose;

(e) comply with the Owner's Terms of Use;

(f) return the Play Equipment free from Damage and in the same condition as they were received, subject to Wear and Tear;

(g) report any Damage to, or loss of, the Play Equipment to the Owner immediately such as Damage or loss occurs;

(h) be liable for any breach of this agreement or Damage to the Play Equipment committed by the Hirer, its servants or agents and users of the Play Equipment; and

(i) indemnify the Owner for any loss (including legal costs) incurrent by the Owner in relation to any breach of these Terms and Conditions and for any liability arising out of any such breach, including in respect of any Damage caused to the Play Equipment.

8 Damage and return of Bond 

(a) The Hirer will be responsible for all Damage and must pay the costs of repairing or replacing any Damaged Play Equipment, including deep cleaning that may be required.

(b) Following the expiry of the Hire Period, the Owner will undertake an inspection of the Play Equipment ("Post Hire Inspection") and report of any Damage.

(c) In the event of any Damage, the Owner may immediately apply the Bond to any repair costs, including any deep cleaning costs.

(d) Subject to clause 7(c), the Owner will return the Bond or any part of the Bond within 5 business days following completion of the Post Hire Inspection

9 Insurance [If required] 

The Hirer must insure the Play Equipment at its own cost with a reputable insurance company against all risks to at least the full replacement value of the goods and public liability insurance for an amount not less than …

10 Repossession

The Owner may retake possession of the Play Equipment if the Hirer breaches any provision of this agreement.

11 Exclusion of Liability

(a) The Owner makes no representations or warranties of any kind, express or implied, in relation to the Play Equipment and all implied guarantees, warranties and conditions are excluded to the maximum extent permitted by law.

(b) The Hirer uses the Play Equipment at its own risk, including in relation to weather, and to the maximum extent permitted by law, the Owner accepts no liability in respect of Play Equipment and is not liable for:

(i) Hirer not being able to use the Play Equipment due to bad or wet weather;

(ii) any loss or damage to the Play Equipment resulting from any action, omission or negligence on the part of the Owner, or the employees, contractors or agents of the Owner in relation to any loss and/or damage, arising out of or in connection with the Play Equipment, any Play Equipment supplied, any delay in the supply of any Play Equipment and any failure to supply any Play Equipment;

(iii) any punitive, incidental, economic, special, consequential, direct or indirect loss and damage incurred by the Hirer.

(c) To the maximum extent permitted by law, any liability of the Owner is limited to the total value of the Hire Fee and reduced to the extent (if any) that the Purchaser causes or contributes to the loss or damage.

12 Title to Play Equipment

(a) The Hirer acknowledges that the Owner retains title to the Play Equipment and that the Hirer has rights to possess the Play Equipment as a mere bailee only.

(b) The Hirer does not have any right to pledge the Owner's credit in connection with the Play Equipment and agrees not to do so. The Hirer also agrees not to agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage let on hire or otherwise part with or attempt to part with the personal possession session of or otherwise deal with the Play Equipment and not to conceal or alter the Play Equipment or make any addition or alteration to, or repair of, the Play Equipment.

13 No waiver

No delay by the Owner in exercising any right or power will operate as a waiver of that right or power. Nor will any single or partial exercise of any right or power preclude any other or further exercise of that right or power.

14 Governing law

These Terms and Conditions will be governed by the law of Qld

15 Severance

Should any part of these Terms and Conditions be held to be void or unlawful, these Terms and Conditions are to be read and enforced as if the void or unlawful provisions had been deleted.

16 Intellectual Property

The Hirer acknowledges that it does not hold and will not receive any intellectual property rights in the Play Equipment. The Hirer may only use the intellectual property held by the Owner with the Owner's prior written consent or in accordance with any instructions Imperial provides to the Supplier.

SCHEDULE 1 BOOKING FORM

Booking Form – OhDarling Soft Play

Name:

Email:

Address:

Event Name & Location:

Event Date & time:

Additional Information:

Is your event indoors or outdoors:

Are there any stairs or lifts required to set up:

Please specific if there is:

Double Entry Doors, Onsite Parking, Appropriate Cover (if outdoors)

Please Note:

Acceptance of the booking is up to OhDarling Soft Play subject to availability of equipment

By proceeding with bookings, the hirer agrees to the terms and conditions and owners terms of use

We require entry within 1 hour before the event starts to allow time to set up

A 3 hour base hire begins at the time of the party time